About Us All the staff at Blade Mail are committed to offering you, our customer, the best service we can. If you have any suggestions or comments that may help us to serve you better then please email them to us by clicking the contact us button.

Customer Service You can call us for help and advice on 01328 710333 during normal office hours (9:00 to 17:00 on weekdays). Outside of these hours, or at times when we are exceptionally busy, please leave a message with your name and telephone number, and we will call you back the same day or during the next working day.

Making A Purchase Shopping couldn't be much easier! Choose a product and add it to your shopping basket, the onscreen prompts will take you through the rest of the purchase process. You will have the opportunity to print a copy of the invoice if you wish. You can contact us on 01328 710333 (UK) or +44 1328 710333 (other countries) if you have any queries about your order.

Shipping And Handling We use Royal Mail for UK deliveries and Airmail Small Packet Service for all other destinations.
The shipping charge is calculated on the basis of the quantity and types of items ordered. To view the shipping charge at any time click the "View Cart" button, you will need to select your delivery zone.

Delivery Schedule We aim to deliver the next working day in the UK, 3-5 days Europe and 4-6 days USA and the rest of the World.

Back Orders If we are unable to fulfill your order for any reason we will send you an email or phone you to explain. If you prefer to cancel your order, we will promptly refund any payment we have taken.

Tax Charges All prices are displayed including UK and EU Value Added Tax (VAT) 20.0%
Customers with delivery addresses outside the EC tax zone will not be charged this tax. Please note that some countries do apply taxes and other import charges on postal deliveries.

 Credit Card Security We work with on-line payment specialists to ensure that your transaction is completed securely. Our on-line payment partners are: "SagePay" and "PayPal" . If you would prefer to use other methods to pay please get in touch.

Guarantee We aim to please so if you are dissatisfied with any product or service of ours we want to know about it. Please email by clicking on the contact us button. This does not affect your statutory rights as a consumer.

Complaints You can tell us about any problems you may have with our service by telephone, e-mail, fax or post. Problems are normally dealt with by our customer service staff, who will notify you of what we propose to do within 2 working days. We will give you this notification in writing if you wish. If you are still not satisfied, the matter will be referred to our Complaints Officer, who is currently Mr. Peter Rainsford, a Director of Blade Mail Ltd.

Reaching Us For your convenience you can click the "contact us" button to send us an email. If you wish to contact us by phone please use 01328 710333 (UK) or +44 1328 710333 (other countries). our fax number is 01328 710277 (UK) or +44 1328 710277 (other countries). our postal address is: Blademail, PO Box12, Wells-next-the-Sea, Norfolk, NR23 1JH, UK.

Privacy Policy Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. To advise of changes to our service

We do not share this data with any other parties.

Returns Policy You may cancel your order at any time before or after delivery and we will refund the full purchase price of any products returned within 7 working days of you returning the goods to us in saleable condition. Unless you are cancelling because of substandard goods or service on our part, you will be responsible for the cost of returning the product(s) to us. For reasons of safety and hygiene, we can only accept the return of products with the manufacturer's packaging intact.